Our Promise

Customer centricity is at the core of everything we do, driving our commitment to excellence in client service and satisfaction. We are dedicated to delivering transformative, results-driven solutions that empower our clients to overcome challenges and achieve new levels of success.

Environmental sustainability is a key commitment at Simitri, guiding our efforts toward sustainable growth through eco-efficient practices that optimize energy management and resource use. Recognising our primary environmental impacts—paper use and carbon emissions from office energy—we have recently eliminated hard copy materials, offering clients digital solutions as a greener alternative.

Diversity and inclusion are core to our culture and essential to our business. Our consultants reflect the ethnic, linguistic, and cultural diversity of the regions we serve, ensuring that our solutions are tailored to the human-centered challenges of our global clients. This diversity allows us to deliver nuanced local insights that help solve complex communication and leadership challenges for improved results in varied markets.

Beyond hiring local talent, we celebrate and support differences in age, race, ethnicity, sexual orientation, gender identity, marital status, language, national origin, political affiliation, religion, disability, and veteran status. We believe these unique traits enrich our team and foster a sense of belonging crucial to personal and professional success at Simitri. Our diversity initiatives encompass recruitment, compensation, development, promotion, and a workplace rooted in equity and shared opportunity.

Corporate social responsibility (CSR) is an integral part of Simitri’s DNA and has been since the foundation of the company. Not only are responsibility and social good at the core of our business (which focuses on developing others and improving the well-being of our clients), we also take steps to engage and develop the communities in which we operate. As a result, the benefits of our efforts now go well beyond Simitri and the work we deliver to our clients.

Simitri’s community programmes covers a broad range of initiatives, from donating refurbished IT equipment to local charities to playing an integral role in building the first Tabitha school in Sapor Province, Cambodia, The Sue Huxley School, named in honour of our founding partner’s wife, Sue.

Community development is at the heart of Simitri. Beyond our commitment to empowering clients, we actively engage with and support the communities where we operate.

Through these efforts, and our commitment to reducing our carbon footprint, we aim to create lasting, positive impact that extends far beyond our client work.

We are committed to safeguarding the personal data and sensitive information entrusted to us by clients. We will never share client information with third parties—via email, surveys, training sessions, consulting engagements, or any other means—without explicit client permission. All digital data is securely stored, password-protected, and maintained according to the latest IT security standards. Our IT security protocols include network and email security, data backups, controlled access, malware protection, information retention, office security, third-party oversight, incident response, and staff IT training. We treat client information with the same care as our own, recognising this vigilance as foundational to a trusting client relationship and to our success as a consulting firm.